Your Well-Being Is Our Responsibility

Responsible Gaming — Sono 101

Sono 101 believes gaming should be a source of fun, not stress. We want you to enjoy it within healthy boundaries and stay safe at all times.

18+ Minimum age
24/7 Support services
100% Safe Play
Free Self-exclusion feature

1. What is responsible gaming and why does it matter

Online betting and gaming is a form of entertainment — but it only stays enjoyable when kept under control. Responsible Gaming means engaging in gaming while staying mindful of your time, money, and mental well-being. Sono 101 always wants every user to play with joy — free from pressure or worry.

Online gaming is growing more popular in Bangladesh every day. From young adults to older players, many people now enjoy mobile betting and sports gaming. But when control is lost in the midst of all that fun, the consequences can be serious. That's why Sono 101 has introduced on its platform Responsible Gaming Tools and options built right in — so you can always stay safe and in control.

Please note: Playing on Sono 101 is purely for entertainment. Never treat gaming as a primary source of income.


2. Sono 101's responsible gaming principles

Sono 101 believes responsible play is more than a rule — it's a culture. To build that culture on our platform, we follow a set of core principles:

  • Age Verification: The platform is strictly off-limits for anyone under 18. Every account is verified through a rigorous KYC process.
  • Transparency: The terms and winning odds for every game are clearly disclosed.
  • Benefits of setting limits: Users can set their own daily, weekly, or monthly deposit and betting limits.
  • Option to Take a Break: You can take a temporary break from your account at any time.
  • Self-exclusion benefits: Long-term self-exclusion can also be set up on your own at any time.
  • Support services: Our support team is available 24/7 for any issues.

3. Signs of problematic gaming

People often don't realize when their gaming habits are becoming a problem. Watch out for these warning signs:

Ask Yourself These Questions

Are you playing repeatedly trying to win back money you've lost?
Do you feel angry or restless when told to stop gaming?
Are you hiding your gaming activity from family or friends?
Do you frequently end up spending more than your planned budget?
Are you neglecting work, studies, or family responsibilities because of gaming?
Are you taking on debt or spending your savings to fund gaming?

If you answered "yes" to two or more of the questions above, seek help now. Sono 101's support team or our FAQ page to get in touch.


4. Setting limits — keeping yourself protected

On the Sono 101 platform, you can easily set various types of limits to protect yourself from overspending and wasting time:

Limit type Description Adjustable
Daily Deposit Limit Maximum amount you can deposit per day in BDT Yes
Weekly Betting Limit Maximum amount you can wager per week Yes
Monthly Loss Limit Maximum amount you can lose per month Yes
Session time limit How long you can play in a single session Yes
Cooling-Off Period Take a Break from Gaming for a Set Period Yes

Lowering a limit takes effect immediately. Increasing a limit, however, has a 7-day waiting period to protect you from making impulsive decisions.


5. Self-exclusion — a complete break when you need it

If gaming is having a negative impact on your life, Sono 101 offers self-exclusion at no cost.

1

Go to Account Settings

After logging in, go to the "Responsible Gaming" section.

2

Choose your self-exclusion period

Choose from 1 month, 3 months, 6 months, or permanent exclusion.

3

Confirm

It takes effect immediately once your identity has been verified.

4

Return After Exclusion Period

Once the period ends, your account can be reactivated through the support team.

During self-exclusion, your account will be fully locked and no promotional messages will be sent.


6. Protection of minors

Sono 101 is fully committed to keeping minors away from gaming. We believe that shared awareness within the family is the strongest protection of all.

  • Age verification is mandatory at the time of registration.
  • Additional KYC documents may be requested for suspicious accounts.
  • Use parental control software on your device.
  • Keep your account login credentials away from younger members of your household.
  • If you believe a child has accessed your account, contact support immediately.

7. Support and counselling services

If you have any concerns about your gaming, you don't have to face them alone. Sono 101's support team is always here for you. You can also visit our FAQ page for detailed information on responsible gaming. For any issues, you can reach us 24/7 via live chat.

Keep in mind: Asking for help is not a sign of weakness — it takes courage. You are not alone.

Responsible Gaming Tools

Use these tools to keep your gaming experience safe on Sono 101

Deposit Limit

Set your own daily, weekly, or monthly maximum deposit amount. Decreases take effect immediately; increases require a 7-day waiting period.

Session timer

After a set period, the platform will automatically remind you to take a break and end your session.

Cooling-Off Period

Set a temporary break ranging from 24 hours to 6 weeks. No betting or deposits will be possible during this time.

Self-exclusion

Close your account for anywhere from 1 month to permanently. No promotional messages will be sent during this period.

Loss Limit

Gaming will automatically stop once you reach a set loss amount. Protect yourself from financial harm.

24/7 Support

Reach us via live chat anytime. Our trained support team is always ready to help.

FAQ

Responsible Gaming FAQ

No, your account balance remains fully secure during self-exclusion. Once the exclusion period ends, you can reactivate your account through the support team and make a withdrawal.

Yes, lowering your deposit limit takes effect immediately. Increasing it includes a 7-day waiting period, added with your safety in mind.

Start with a compassionate conversation. Rather than pressuring them, encourage them to seek professional help. Contact Sono 101's support channel and we'll point you in the right direction.

A cooling-off period is a temporary break — ranging from 24 hours up to 6 weeks. Gaming is paused during this time, but your account remains active. Self-exclusion, on the other hand, is long-term — from 1 month up to permanent. During self-exclusion, your account is fully locked.

Age verification is mandatory at registration. If someone creates an account using a false age and this is later proven, the account will be permanently closed and any deposited funds will not be refunded.

Yes, all responsible gaming tools on Sono 101 — deposit limits, loss limits, cooling-off, and self-exclusion — are completely free. No charges or fees apply.

Play Safe, Stay Happy

Responsible gaming at Sono 101 is not just a promise — it's our culture. Join today and enjoy the best betting experience in a safe environment.

Register Now Download the App
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